General Payment Information
- A deposit equal to one night is required to reserve an
apartment. For longer stays, we may ask for a larger
deposit amount. Our REFUND POLICY:
Cancelations of apartment reservations more than 30 days
prior to the scheduled check in date receive 100% refund of
deposit. Cancelations made less than 30 days,
but more than 14 days receive 50% refund of deposit.
Cancelations made less than 14 days before scheduled
check-in time are not entitled to a refund. If you
have any questions about this policy, please ask us at
prior to paying for a deposit.
- The balance of payment is due at the time of move-in.
- A security deposit equal to one night's stay may be requested.
This is returned when you check-out of the apartment, the keys
are returned, and the apartment is in the same condition it
was when moved into other than normal wear and tear.
Visa Support / Tickets / Flower Delivery
- Payment for these services must be made in advance. Please
note that train tickets can only be refunded by the Train
Ministry (office at the train station) and that they require
the actual passport (no copies allowed) of the ticket holder
in order to receive any reimbursement. The train
ministry does charge a penalty for canceling or exchanging a
ticket and the percentage is higher towards the date of the
trip. We are not responsible for what penalty they
assess, and frankly, we don't understand their formula well
enough to try to explain it.
Translating / Tour-guiding / Airport Transfers
- These services are to be paid at the conclusion of the service
on a daily basis.
- Credit cards.
We accept Visa / Mastercard / American Express. All credit
card charges have 3% added to them to cover the cost of bank
processing. Charges will appear on your statement as "Oksanas".
Payment by credit card can be made in two ways.
- Payment can be made through our secured online
processing page at:
In order to make payment online you will first need to know
how many euros to pay. If this is not clear from your
communication with us, please ask.
- Payment by credit card can also be made by completing
and either faxing or scanning and e-mailing an authorization
from. (credit card authorization form).
If sending payment from outside of St. Petersburg, this can
be faxed or scanned and e-mailed to the number or address
listed on the form. To complete the authorization form, you
will need to know the amount of rubles to authorize
charging. Please ask and we will calculate at the
current exchange rate including our 3% processing fee.
Credit cards with security systems that require the physical
presense of the card to be used such as Maestro and Electron
cannot be used with authorization forms.
- Paypal. Payment by paypal
can be made also at
http://www.oksanasapartments.com/payments/. 3% processing fee is
also added to all amounts in Paypal to help us cover the
cost of processing fees we incur from the bank.
- Western Union. Deposits and
pre-payment can be made by Western Union. To send Western
Union, please send an e-mail to
to inquire about necessary payment information.
If you are not familiar with Western Union, please understand
that this company does charge high fees for it's services, often
times equal to 15% or more.
- Cash. When paying
in person, we prefer if you can pay in cash. Euros, US
Dollars, and Rubles are all equally acceptable. Important:
Euros and dollars we accept must be in good condition, without tears,
writing, or ink stains. In general, you will find it difficult
to exchange worn bills of any currency anywhere in Russia.
from outside the country. We will accept a bank transfer,
however we generally do not like to be paid in this manner because
it takes approximately 2 weeks for us to be able to confirm
funds with our bank. In the interim, your account
would not be considered paid yet. If a bank transfer
is really the only payment method that will work for you, please
write us and we will provide you with our account
* Please note that we do not accept Travelers checks of any
brand. We can provide you the location of banks where you
can cash travelers checks. You will need to show your
passport to do this.